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FAQs

How to place an order?

Orders can be placed by clicking on the “Add to Cart” link found in the item listing. If you wish to continue adding items, you may click on the “Continue shopping” link in the shopping cart. If you wish to amend the quantity, type in the new quantity under the “Qty” column and click on “Update Cart”. You can ultilize your reward points, discount codes and gift cards on the initial checkout page. 

The 2nd checkout page displays the Name & Address of the buyer. Shipping address can be changed if you are buying on behalf of someone or if you need your item to be sent to another place. There are 3 shipping methods and 1 self collection method to choose from. You can then choose your payment platform and also choose to ultilize your discount code. Click on the payment platform link to refresh the page if there are any delivery charge discrepencies.

Payment platform link will display in a pop-up window so do ensure your pop-up blocker is turned off. 

 DELIVERY & SELF COLLECTION

1. What are my available delivery options?

For orders based in Singapore, several options are available.

Standard

Timeslot

Camp Express

Delivery within 3 days from

date of purchase between

9AM – 10PM.

Delivery within 3 days from date of purchase at the selected timeslot of your choice.

 

 Delivery to camp guardroom within the next day of purchase at the selected timeslot of your choice. Monday to Friday only.

 

 

  • We regret to inform you that delivery is not available on Sundays and Public Holidays.
  • Delivery may be delayed during sales and festive periods, and if the item is out of stock.

 

2. What are my timeslot choices?

With Timeslot Delivery, you can choose the following timeslots:

9:00 – 12:00

12:00 – 15:00

15:00 – 18:00

18:00 – 22:00

 

With Camp Express Delivery, you can choose the following timeslots:

14:00 – 18:00

18:00 – 22:00

 

 

3. What are the shipping rates?

Shipping fees are charged on a flat-rate basis according to your selected mode of delivery.

Order Amount

Standard Delivery

Timeslot Delivery

Camp Express Delivery

Below $50

$6

$8

$10

$50 & above

Free

$2

Free

 

4. What happens if I missed the first delivery attempt?

During the shipping process, you will be contacted by our personnel or by our professional courier service provider to confirm the delivery. If the delivery is unsuccessful, you will be contacted again to arrange a re-delivery on the next available date.

In the unfortunate event that the re-delivery is also unsuccessful, further shipping costs would have to be incurred for the parcel to be sent to you. Alternatively, you may opt for self-collection at the main office.

5. I entered a wrong delivery address, what should I do?

We regret to inform you that we only deliver to one delivery address per order. Thus, once an order has been placed, additional re-routing charges will apply for amendment of a wrongly entered delivery address.

 

6. I have yet to receive my order, what should I do?

D&G SoldierTalk strives to deliver your order in the fastest time possible. However, we are unable to guarantee a delivery date and the delivery timeframes provided are merely our best approximations which will vary with circumstances such as shipping times and stock availability.
Please note that delivery may be delayed during sales and festive periods.

Please check that the delivery address and mobile number entered for your order is correct because incorrect entries will cause the parcel to be bounced back to us, thus causing delay.

For further assistance, please do not hesitate to contact soldiertalk.b2c@gmail.com and we will get you in touch with our partner courier.

 

7. The item that I purchased is out of stock, what should I do?

Occasionally, a particular item may be out of stock due to high order volume and we may not be able to fulfill all orders immediately.
We sincerely apologize for the inconvenience caused and we will inform/contact you as soon as the stock is replenished.
We will ship out the available stock of the item and when the stock is replenished, we will send the remaining quantities as a second shipment to you at no charge. 
Alternatively, you may choose to get a different colour, design or product, or even a refund.

 

8. Is international shipping available?

Our online website and mobile app does not support international orders at the moment. All delivery fees stated are only applicable for local addresses.

However, customers who wish to purchase and have their parcel sent to an overseas address can drop us an email at soldiertalk.b2c@gmail.com to work out a custom order.

 

9. Self Collection (Free) 

After selecting this option upon checkout do choose the pickup location and date from the drop down list.

- Self collection in our main office in Bedok is available to all

- Self collection at SAFTI MI Giftshop is only limited to Safti Military Personnel.

For all self-collection, we need a 24h window to process your order and the collection window is from 9.00am to 6pm on Mondays to Fridays and 9am to 1pm on Saturdays in our main office.
Do try to come before 6pm to avoid being locked out.

It is advisable to call our office to check when your order is ready for collection you can reach us at 62420333 to check on your order.

Please provide a mobile number for this purpose.

All orders have to be placed online before collecting.

 

ORDER STATUS 

1. How to check your order status

Log into your account and access “My Orders”. You will be able to track your shipment and view the details from there. You can place a repeat order from your past transactions at the current prevailing price of the items that are being re-ordered.

 

2. Automatic Order Cancellation

Your order will automatically be cancelled if it is left unpaid or unaccounted for within 48 hours (for cash on delivery or credit card self collection customers

 

 REWARDS POINTS

1. What are reward points and what do I do with them?

Reward points can be earned through purchasing items ($1 for 1 reward point) and also for referral of friends. Any friend that is referred by you that signed up as a member and does a transaction, you will earn 15 loyalty points.

Loyalty points can be redeemed for discounts on items. If enough reward points are used upon checkout, the items can be redeemed for free.

  1. Customer will get 1 point for 1SGD$ spent.
  2. 20 reward points will be equal to 1SGD$.
  3. Validation for reward points earned is 365 days.
  4. Maximum points collected per order is unlimited.
  5. Maximum points to be used per order is unlimited.
  6. Customer can redeem points as well as user discount coupon code at the same time.